1. Who controls your information
FGE Interactive, LLC is the controller of personal information handled through this website and its product support form.
Address: 30 N Gould St, Ste N, Sheridan, WY 82801, United States
Email: info@fgeinteractive.com
2. Information we collect
When you submit a support request, we collect the information you enter, including:
- your name and email address;
- the FGE Interactive product involved;
- your Unity editor and package versions;
- the request topic, summary, technical description, and reproduction steps.
Our hosting and security providers may also process limited technical information such as IP address, browser type, request time, and security logs to operate and protect the site.
3. Why we use it
We use this information to:
- receive, investigate, and respond to support requests;
- maintain request history and avoid duplicate troubleshooting;
- protect the website and support service from abuse or security threats;
- comply with applicable legal obligations and establish or defend legal claims.
Depending on your location and the context, our legal bases may include your consent, performance of a contract or steps requested before a contract, our legitimate interests in providing secure product support, and compliance with law.
4. Sharing and service providers
We do not sell personal information and do not use support submissions for targeted advertising. We may share information with hosting, infrastructure, security, and professional service providers only as reasonably necessary for the purposes described above. We may also disclose information when required by law or to protect legal rights.
5. International processing
FGE Interactive is a United States company. Our service providers may process information in the United States or other countries. Where applicable law requires it, we use appropriate safeguards for international transfers.
6. Retention and security
We keep support information for as long as reasonably necessary to resolve the request, maintain useful product-support history, meet legal obligations, and protect against abuse. We periodically review retained information and delete or anonymize it when it is no longer needed. We use reasonable administrative and technical safeguards, but no online system can be guaranteed completely secure.
7. Your privacy rights
Depending on where you live, you may have rights to request access, correction, deletion, restriction, portability, or objection; to withdraw consent; or to appeal or complain to a data protection authority. These rights may be subject to legal exceptions.
Send a request to info@fgeinteractive.com. We may ask for information reasonably necessary to verify your identity. We will not discriminate against you for exercising an applicable privacy right.
8. Children
This site and its developer tools are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has submitted personal information, contact us so we can review and delete it where required.
9. Third-party platforms
Purchases and account activity on the Unity Asset Store are handled by Unity under Unity's own privacy practices. This policy covers the FGE Interactive website and support form, not Unity's independent services.
10. Changes
We may update this policy as the website, support process, or legal requirements change. The date at the top identifies the latest revision.